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Website Privacy Statement/Your California Privacy Rights

Revised August 14, 2012


Scope and Changes, LLC operates the website (the "Website"). We respect your privacy and we want you to be confident in sharing your information with us. This Website Privacy Statement is designed to inform you of the types of information we collect from users, how we use that information, and the circumstances under which we may share it with third parties. This Privacy Statement applies only to the Website. It does not apply to your use of any other websites (whether or not operated by us), including any websites to which we provide links or websites of our partners or advertisers, or to any activities which are not online.

This Website Privacy Statement is effective as of the date listed above. Even if you read and/or agreed to a prior policy statement, you need to review this updated version. We reserve the right to revise this Website Privacy Statement at any time and at our discretion. If we decide to change our Website Privacy Statement, we will post those changes to this Website Privacy Statement accessible on the homepages of the Website, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


Personal Information and How We Use It


We gather personally identifiable information that you expressly provide when you enter information into a form on Our Web site including, without limitation, your name, mailing address, e-mail address, and other unique personal identifiers (e.g., date of birth) ("Service User Information"). If you choose not to provide the requested Personal Information, We may not be able to offer you personalized services that require such information.


User Profile Information: We collect and store certain information detailing viewing preferences, activities and interactions on the Website through cookies, log files, clear gifs, and/ or use of third party websites to create a profile of our users. A user's profile may be tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. A user's profile may be used to tailor a user’s visit to the Website to direct pertinent marketing promotions and communications to that user and is subject to the Opt-Out Policy stated below.


In addition to the uses described above, we may use your personal information for any of the following:

  1. To contact you regarding the status of your inquiries relating to services or products listed on our Website, complete or update your Service User Information, or for any other business reason related to your use of our Website.
  2. To operate and improve the features, offerings and content presented to you by us and our affiliated companies, successors and assigns.
  3. To personalize the content and advertisements provided to you.
  4. To contact you regarding account status, changes to this Policy, our Terms of Use or other terms applicable to your use of the Website.
  5. To contact you to confirm your service inquiry, to confirm, complete or update your Service User Information or registration information, or for any other business reason related to your use of our Website.
  6. To improve the experience of using the Website, improve our products and services, improve marketing and promotion of our products and services, customize the Website's content and layout, and generally improve the Website to meet your needs better.
  7. To assist law enforcement or other governmental agencies investigating cases of possible illegal activities by third parties.
  8. To “pre-populate” forms and provide targeted advertisements.
  9. To contact you with periodic email and/or newsletter communications about products and services offered by us or third parties.



Our Website is not intended for use by people under eighteen (18) years of age. By accessing the Website and/or using our services, you represent that you are 18 years of age or older.


Who We Share Your Personal Information With

Service Providers: If you choose to submit to us your Service User Information as part of a request to be contacted by service provider(s), we may supply to the service provider(s) your Service User Information and those service provider(s) may contact you using the information regarding the specific query that you have raised. Service provider(s) that receive your Service User Information may contact you regarding other products and/or services. If you choose to submit to us a form which includes Service User Information, we may provide the information submitted in that form along with additional information we obtain about you based on your Service User Information to any of our participating merchants or service provider(s) who may provide the services to which your request relates. Your submission of the form will be your consent to our disclosure to any such service provider(s). We do not have control over the use of the Service User Information once provided to service provider(s): your rights in respect of their treatment of your information will be governed by their own policies. For the sake of clarity, service providers may include, but are not limited to, entities that directly provide services to consumers and entities that attempt to match users with entities that directly provide services to consumers.

Processing Agents: We or the services providers who advertise on our Website may from time to time use external service providers to facilitate or outsource elements of our service or operation of the Website, including processing requests for information, sending emails, and providing marketing assistance. These external service providers may have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfer: We may share your information with companies that are affiliated with us, that is, are our direct or indirect subsidiaries or parent or sister companies. As we continue to develop our business we might buy or sell companies, subsidiaries, or business units. In such transactions, customer information is generally one of the transferred assets but remains subject to the promises made in any pre-existing privacy statement. In the event that our company, or substantially all of its assets, is acquired, your information may be one of the transferred assets and we may share it with an actual or potential acquirer.

Other Trusted Parties: We may provide your contact information and other personal data to trusted third parties to provide information on products and services that may be of interest to you.

Aggregated Information: We aggregate personal information into statistics about users, their usage of the Website, traffic patterns, and demographics. We may provide third parties with such statistics, but never in a way that would make the information personally identifiable: this data is aggregated from thousands of users to the Website each month.


Choice/Opt-out Policy

You may register to receive communications from us directly on our website or through a third party. Upon registering, we may periodically send you newsletters and other e-mails with offers and promotions.

In some cases we request that you submit personal information in order to forward this information to our partners that have products or services in which you may be interested. In the event we share this information with our partners (e.g., care providers or insurance brokers), we no longer have control over the use of such information and your rights regarding such use will be governed by the policies of our partners. You will then have to contact them directly with any opt-out request.


Website Content

Any information provided by this website is offered strictly on an "as-is" basis. We make no guarantee of factual accuracy of any information.


Your California Privacy Rights

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits residents of California who are registered users and use our service for private, family or household purposes to request certain standard information regarding our disclosure of personal information to third parties for their direct marketing purposes (including a list of categories of data disclosed in the previous calendar year and names and addresses of data recipients). To make such a request, please contact us as provided below.


Contact Us

If you have any questions or concerns about this Website Privacy Statement, the practices of the Websites, or your use of the Websites, please contact us at:
PO Box 321
Redwood City, CA 94064 - 0321